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One Forecast for People and AI Agents
Workforce engagement management is now native in Dynamics 365, letting service teams forecast human representatives and AI agents in a…
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HubSpot Puts Intent on the Company Record
HubSpot’s Company Surge signals bring Bombora research intent onto the company record. Here is how to turn that into faster…
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B2B ordering just left the portal
Salesforce made the Agentforce Buyer Agent generally available. B2B orders can now run over WhatsApp and SMS, and the data…
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CRM Switching Fees End in January 2027
From 12 January 2027 the EU Data Act bans cloud switching fees. Here is how European CRM buyers can turn…
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Measured AI Agents Are the Ones That Scale
Only 25 per cent of companies measure their AI agents with clear KPIs. The teams that do are the ones…
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Your Best AI Upgrade Is Fewer Tools
Most revenue teams can lift AI performance faster by cutting the go-to-market stack than by buying another model. Here is…
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D365 Agents Now See Beyond the Record
Work IQ is generally available, so Dynamics 365 agents can reason across mail, meetings and files as well as CRM…
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Build Your Own Agents Inside HubSpot
HubSpot opened Agent Builder to Professional and Enterprise teams. What you can build, what each action costs, and how to…
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Winter ’27 Hands You a Six-Week Head Start
Salesforce Winter ’27 sandboxes go into preview from 28 August. Here is how to turn six weeks of early access…
So where do you start?
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