Salesforce

Sirocco has been a proud Salesforce partner since our founding days. According to Salesforce, 70% of Salesforce implementations benefit from the knowledge of consulting partners. Our consultants are certified, knowledgeable and experienced. We are one of Sweden’s top Salesforce consultancies and are also establishing strong presences in the Middle East, Southern Europe and North America. We help companies like yours implement Salesforce products, provide managed services for your applications, or conduct health checks. We also assist your teams with readiness assessments, prestudies and learning initiatives.

Salesforce is a leading provider of cloud-based customer relationship management (CRM) software. Salesforce’s cloud offerings, some of which we list below, empower businesses to find new clients, close more deals, and provide exceptional customer service. Founded in 1999, Salesforce pioneered cloud-based CRM, making it easier and more affordable for businesses of all sizes to leverage this powerful technology. Our certified consultants can assist you with your Salesforce projects, no matter where you are in your journey. We help customers with their Salesforce Sales, Service, and Marketing Cloud projects but also with CPQ, CDP, Field Service and Platform needs. We have Manufacturing Cloud, Experience Cloud and Commerce Cloud experts, SFMC developers, App Builders, AI & Automation Wizards, Data Architects, Marketing Automation Specialists and a whole team dedicated to Integrations with MuleSoft. But wait, there’s more. We have experience and expertise in analytics and data visualisation, too. And did we mention Hyperforce?

Our teams have earned over 100 Salesforce credentials so far in over 20 different categories. Over half of our team has one or more Salesforce certifications (most have 5+). We do end-to-end implementations or help you out with short-term and long-term resource consulting. We currently service clients in retail, manufacturing, finance, real estate and media industries. We also regularly sponsor Salesforce events and Trailblazer Group meetings and will also be hosting more Salesforce user and partner events in our beautiful offices around the world.

Meet Salesforce’s Cloud Products

  1. Sales Cloud: Sales Cloud (also known as SFDC or Salesforce.com) is Salesforce’s flagship CRM solution designed to help businesses manage their sales processes more efficiently. Features include lead management, opportunity tracking, sales forecasting, and AI-powered insights to drive revenue growth and enhance sales performance
  2. Service Cloud: Service Cloud enables businesses to deliver exceptional customer service and support experiences across multiple channels. With features for case management, self-service portals, knowledge base, and AIpowered chatbots, Service Cloud helps organizations resolve issues quickly and delight customers at every touchpoint.
  3. Marketing Cloud: Marketing Cloud provides a suite of tools for creating personalized, multichannel marketing campaigns that engage customers and drive conversions for B2B and B2C business. From email marketing and journey management to analytics and AI-powered insights, Marketing Cloud empowers businesses to deliver the right message to the right audience at the right time.
  4. Commerce Cloud: Commerce Cloud enables businesses to create seamless, personalized shopping experiences across digital and physical channels. With features for e-commerce, order management, and AI-powered recommendations, Commerce Cloud helps organizations drive revenue and customer loyalty in the rapidly evolving digital marketplace.
  5. Customer Data Platform: Salesforce CDP is a unified customer data platform that allows businesses to capture, unify, and activate customer data across all touchpoints and channels. With Salesforce CDP, organizations can gain a 360- degree view of their customers, enabling personalized experiences and targeted marketing campaigns. By centralizing customer data and using AIdriven insights, Salesforce CDP empowers businesses to deliver frictionless, relevant interactions that drive engagement, loyalty, and revenue growth.
  6. Community Cloud: Community Cloud allows businesses to build branded online communities where customers, partners, and employees can connect, collaborate, and engage with each other. With features for community management, content sharing, and gamification, Community Cloud fosters collaboration and drives customer engagement.
  7. Analytics Cloud / CRM Analytics: CRM Analytics supplies powerful data analytics and visualization tools to help businesses unlock insights and make data-driven decisions. With features for dashboards, reports, and predictive analytics, Analytics Cloud empowers organizations to uncover trends, find opportunities, and optimise performance.
  8. Salesforce Platform: In addition to its suite of CRM solutions, Salesforce offers a robust platform for building custom applications and extending the functionality of existing Salesforce products. With tools for app development, integration, IoT, Industries and automation, the Salesforce Platform enables businesses to innovate and scale their operations to meet evolving customer, community, and employee needs.

Within the Salesforce ecosystem, several key offerings complement its core CRM solutions. Here are some:

  1. Data Cloud: Salesforce’s next-generation CDP. Data Cloud brings all disconnected, enterprise data into Salesforce to deliver a comprehensive, 360- degree view of your customer. It empowers teams across your organization with access to real-time data and insights about your customers and their interactions with your products and services, enabling them to deliver personalized customer experiences at every touchpoint.
  2. Slack: Salesforce’s acquisition of Slack brings together the power of CRM and collaboration. Slack enables teams to collaborate, share information, and documentation, and communicate in real-time, enhancing productivity and alignment across the organization. Slack comes with its own set of add-on solutions and can also be used without Salesforce.
  3. Salesforce CPQ (Configure, Price, Quote): Salesforce CPQ simplifies and automates the quoting process, allowing sales teams to generate accurate quotes quickly and efficiently. With features for product configuration, pricing rules, and quote generation, Salesforce CPQ helps businesses streamline sales operations and improve quote accuracy.
  4. MuleSoft: MuleSoft provides a platform for building application networks that connect data, devices, and applications across the enterprise. With MuleSoft, businesses can integrate disparate systems and data sources, automate workflows, and unlock the full potential of their digital assets.
  5. Tableau: Tableau is a leading analytics and visualization platform that helps businesses uncover insights from their data. With Tableau, users can create interactive dashboards, reports, and visualizations to explore data, show trends, and make data-driven decisions.

Why do companies choose Salesforce? Here are some reasons we observed:

Industry-leading CRM solutions for sales, marketing, service, commerce and more.

Scalable platform for building custom applications and extending functionality.

Comprehensive ecosystem of partners and integrations.

Commitment to innovation, trust, and customer success.

Extensive community and support resources for learning and collaboration.

Let us help you unlock the full potential of your business with Salesforce – the trusted CRM platform designed to help you connect with your customers in new and meaningful ways. As an independent partner we can assist you in evaluating, bundling, and – of course – implementing Salesforce solutions. Reach out to find out more.

So where do you start?

As your long-term partner for sustainable success, Sirocco is here to help you achieve your business goals. Contact us today to discuss your specific needs and book a free consultation or workshop to get started!