Microsoft Dynamics 365

Dynamics 365

Sirocco is one of (if not the) oldest Microsoft partners in Sweden, dating back to our founding in 2008. Our consultants have been involved in well over 150 Microsoft projects over the years. From customers in the real estate/housing market to defence companies, manufacturing, energy sector and retail, our Microsoft-certified consultants are helping customers with their Dynamics CRM setup, Sales, Customer Service, Marketing Automation with Customer Insights, Field Services as well as Data Visualisations with Power BI, DevOps projects and much more.

At the forefront of Customer Relationship Management (CRM) solutions, Microsoft Dynamics 365 offers a robust suite of tools tailored with a set of intelligent business applications to meet the diverse needs of businesses across various industries. With its seamless integration with other Microsoft products and services, Dynamics empowers organisations to streamline processes, enhance customer relationships, and drive growth. Our consultants have been working with Microsoft Dynamics since the first days of Sirocco. Microsoft Dynamics is a cloud-based solution, offering scalability, flexibility, and security to meet the evolving needs of businesses of all sizes. It combines CRM and ERP capabilities by bringing them together in a powerful set of applications and moving them to the cloud. With the Dynamics cloud, organisations can access their data and applications anytime, anywhere, and benefit from continuous updates and innovations delivered by Microsoft.

Our teams have earned over 100 Microsoft Certifications so far in over 20 categories incl. various Dynamics 365 credentials in Sales, Marketing, Customer Service, Field Service, Finance & Operations, and also Power BI, Azure, Solution Architect as well as Developer certifications, so you can be confident in our competencies and commitment to your success. Let Sirocco help you unlock the full potential of your business with Microsoft Dynamics – the comprehensive CRM solution designed to drive growth, innovation, and customer satisfaction. Half of our almost 100-person strong workforce from Sweden to the Middle East, Iberia, Italy and the US are Microsoft-certified. Reach out to learn how we can help you with your Microsoft ambitions.

Microsoft Power Platform is a comprehensive suite of tools that empowers organizations to create custom applications, automate processes, analyze data, and build chatbots. It comprises four key components:

  • Power Apps: Allows users to create custom apps without extensive coding. These apps can be tailored to specific business needs and can run on various platforms.
  • Power Automate (formerly Flow): Enables workflow automation by connecting different services and automating repetitive tasks and integrates seamlessly with other Microsoft and third-party applications.
  • Power BI: A robust business intelligence tool for data visualization, reporting, and analytics. It helps users make informed decisions by transforming raw data into meaningful insights.
  • Power Virtual Agents: Allows the creation of AI-powered chatbots without coding. These bots can handle customer inquiries, provide support, and streamline communication.

Dynamics 365’s customer engagement applications are built on Microsoft Power Platform. Through its customer engagement apps, Dynamics 365 provides customer relationship management opportunities for customer insights (marketing), customer service, field service, and sales. Let’s take a look:

  1. Dynamics 365 Sales: Empower your sales teams with actionable insights, predictive analytics, and AI-driven recommendations to close deals faster and foster stronger customer relationships.
  2. Dynamics 365 Customer Service: Deliver personalised customer experiences, resolve issues efficiently, and empower agents with tools to provide exceptional support across various channels.
  3. Dynamics 365 Customer Insights – Journeys (former Marketing): Drive marketing campaigns with targeted precision, automate processes, and analyse customer interactions to optimise engagement and drive conversions.
  4. Dynamics 365 Field Service: Optimise field service operations, schedule resources effectively, and empower technicians with tools for remote assistance and proactive maintenance.

Microsoft Dynamics ERP: In addition to its CRM offerings, Microsoft Dynamics also provides powerful Enterprise Resource Planning (ERP) solutions, consisting of finance and operations apps, designed to streamline operations, improve efficiency, and drive business success across various industries.

  • Dynamics 365 Commerce: Create seamless omnichannel shopping experiences, personalise interactions, and optimise operations to drive customer loyalty and increase revenue.
  • Power Apps: Allows users to create custom apps without extensive coding. These apps can be tailored to specific business needs and can run on various platforms.
  • Dynamics 365 Finance: Gain real-time financial insights, automate processes, and make data-driven decisions to drive business growth and ensure compliance.
  • Dynamics 365 Supply Chain Management: Optimise supply chain operations, enhance visibility, and adapt quickly to changing market demands with predictive analytics and intelligent insights.
  • Dynamics 365 Human Resources: Streamline HR processes, empower employees, and optimise workforce management to attract, engage, and retain top talent.
  • Dynamics 365 Project Operations: connects sales, resourcing, project management, and finance teams in a single application to win more deals, accelerate project delivery, and maximize profitability, by providing the visibility, collaboration, and agility needed to drive success across the project-centric business—from prospects to payments to profits.

As an independent CRM partner, we can help you decide if Dynamics is the right choice for your organisation. Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights. Choose one, some, or all. Dynamics 365 applications are made to work together – and with your existing systems – for a comprehensive solution that connects your entire business. We see companies choose Microsoft Dynamics for reasons such as:

  • Seamless integration with other Microsoft products and services.
  • Scalable solutions tailored to meet the unique needs of businesses.
  • Advanced AI and analytics capabilities to drive intelligent insights and decision-making.
  • Cloud-based deployment for enhanced flexibility, scalability, and security

Let Sirocco help you unlock the full potential of your business with Microsoft Dynamics – the comprehensive CRM solution designed to drive growth, innovation, and customer satisfaction. Contact our team for a consultation.

So where do you start?

As your long-term partner for sustainable success, Sirocco is here to help you achieve your business goals. Contact us today to discuss your specific needs and book a free consultation or workshop to get started!